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FAQ

  • Q Does your company have legal production qualifications?

    A

    ① 14 years of professional orthopedic device manufacturing and sales experience

    ② ISO 13485:2016 certification/ CE certification (issued by TÜV)

  • Q How to verify the authenticity of certifications?

    A

    ①Provide certificate copies

    ②Can arrange video factory inspection

  • Q What areas does your product line cover?

    A

    Spine, intramedullary nails, locking plates, conventional plates, joints, sports medicine, external fixation, electric drills, orthopedic instruments

  • Q How do you ensure product quality?

    A

    ①Key process automation rate ≥95%

    ②Strict implementation of ISO 13485 production control procedures

    ③Complete quality inspection record traceability management

  • Q What is the minimum order quantity (MOQ)?

    A

    ①Standard products: MOQ 1 piece

    ②Custom products: Evaluated case by case

  • Q What is the delivery lead time?

    A

    ①Regular orders: Ship within 7 working days

    ②Urgent orders: 3-5 days (subject to stock confirmation)

  • Q What shipping methods are available?

    A

    ①International express (DHL/FedEx/UPS): 7-15 days

    ②Air freight: 10-25 days

  • Q How to ensure safe receipt of goods?

    A

    ①Professional logistics team provides full-process support
    ②Offer scientific shipping solutions and customs clearance assistance

  • Q How is freight calculated?

    A

    Express/air freight: Charged by actual weight or volumetric weight of the order

  • Q How to track shipment status?

    A

    ①Provide product photos before shipment

    ②Provide international tracking number (real-time tracking available on 

  • Q What is the ordering process?

    A

    Select products from catalog-Confirm specifications and quantity---Sign contract and pay deposit---Arrange production/stock preparation---Pay balance---Ship goods and provide logistics information

  • Q What payment channels are supported?

    A

    T/T (Wire Transfer)

    L/C (Letter of Credit)

    PayPal

    Alibaba Trade Assurance

    X-transfer

    Western Union

    MoneyGram

  • Q Do you provide product training?

    A

    ①Basic support: Operation manuals, surgical videos

    ②Value-added services: Factory visits, clinical technical exchanges

  • Q What is the warranty?

    A

    ①1 Year  Warranty

    ②Lifespan after-sales service

  • Q How are warranty and quality issues handled?

    A

    ① Respond within 48 hours

    ②Provide technical solutions or replacement/return services

  • Q Do you offer territory protection?

    A

    ①Provide exclusive/non-exclusive distribution rights based on purchase volume

    ②Upgrade territory rights upon achieving annual sales targets

  • Q What is the OEM/ODM cooperation process?

    A

    ①Sign NDA (Non-Disclosure Agreement)

    ②Confirm product requirements (drawings/clinical needs conversion)

    ③Provide design solutions

    ④Sample confirmation

    ⑤Mass production