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FAQ

  • Q What are your main products?

    A We mainly produce spinal implants, intramedullary nail, trauma non-locking plate  and locking plates, cranial maxillofacial plate, medical power tool, external  fixators, hip and knee joint, sports medicine,laparoscopic products,orthopedic instruments and veterinary orthopedic .
  • Q Do you provide free sample?

    A Yes, Free samples are available for testing the quality and please tell me what you want.
  • Q What is the delivery time?

    A We have plenty stock and we can ship the order very soon in one week.
  • Q How to customize products?

    A We can print your logo on our products or we can produce according to your drawings or make drawings by your samples products.
  • Q How about your after-sale services?

    A Any inquiry will be replied in 12 hours. Timely and professional service all the time.
    As a responsible supplier, each of our client's order is executed wholeheartedly.
    If the cooperation fails due to the reasons from Grace Grass in the process, such as quality problems, delivery delay, we will not hesitate to take problems to the end!
  • Q What is the payment method?

    A We accept bank transfer, western union, moneygram, Paypal, L/C. 
  • Q How to order?

    A · First, choose the products from our catalogs and price list and send us an order list with quantities. 
    · Second, send you an invoice according to your order list including the shipping cost.
    · Third, make the payment to our company bank account and we will prepare the order。
    · Fourth, arrange the shipping to you by DHL, UPS, FEDEX, TNT, EMS, ARAMAX, ect. and send you the tracking number to trace.
  • Q Is there any Custom problem when importing?

    A We have several ways to avoid the Custom issue when importing.
  • Q What is the warranty of the products?

    A Besides 1 year’s warranty for the products, we will provide after-sale service for the entire lifespan of your products.