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FAQ

  • Q I company hian legal production qualification a nei em?

    ANI

    1 Kum 14 chhung professional orthopedic device siam leh hralhna lama tawnhriat nei

    2 ISO 13485:2016 certification / CE certification (TÜV-in a tihchhuah) a ni.

  • Q Certification dik leh dik loh engtin nge kan finfiah theih ang?

    ANI

    1 Certificate copy pek tur a ni

    2 Video factory enfiahna tur ruahmanna siam thei

  • Q I product line hian eng area nge a huam?

    ANI

    Spine, intramedullary nail, locking plate, conventional plate, joint, sports medicine, pawn lam fixation, electric drills, ruh lam hmanrua te a ni

  • Q Engtin nge product quality i tih theih ang?

    ANI

    1 Key process automation rate chu ≥95% a ni.

    2 ISO 13485 production control dan khauh taka kalpui

    3 Quality inspection record traceability management tihfel

  • Q Order zat tlem ber (MOQ) chu engzat nge ni?

    ANI

    1 Standard thil siam: MOQ 1 piece

    2 Custom products: Case hrang hranga endik a ni

  • Q Delivery lead time chu engzat nge ni?

    ANI

    1 Regular order: Ni 7 chhungin thawn tur a ni

    2 Urgent order: Ni 3-5 chhung (stock confirmation a awm thei)

  • Q Eng shipping method nge awm?

    ANI

    1 International express (DHL/FedEx/UPS): Ni 7-15 chhung a ni

    2 Air freight: Ni 1 0-25 chhung

  • Q Engtin nge bungrua hi him taka dawn theih ang?

    ANI

    1 Professional logistics team chuan full-process support an pe
    2 Scientific shipping solution leh customs clearance tanpuina an pe

  • Q Engtin nge freight hi chhut a nih?

    ANI

    Express/air freight: rit tak tak emaw volumetric weight emaw atanga charge thin Order

  • Q Engtin nge shipment status hi kan track ang?

    ANI

    1 Product thlalak thawn hmain pe rawh

    2 International tracking number pe rawh (real-time tracking hi a awm thei ang 

  • Q Order siam dan tur chu eng nge ni?

    ANI

    Catalogue atanga thil thlan chhuah -Specification leh quantity nemnghet --- Contract sign leh deposit pe --- Production/stock buatsaih dan tur ruahman --- Pay balance --- Thil thawn chhuah leh logistics information pe

  • Q Eng payment channel nge support?

    ANI

    T/T (Wire hmanga thawn chhuah) .

    L/C (Letter of Credit) tih a ni.

    PayPal hmanga tih a ni

    Alibaba Trade Assurance a ni

    X-transfer a ni

    Western Union a ni

    MoneyGram a ni

  • Q Product training i pe em?

    ANI

    1 Basic support: Operation manual, surgical video te a awm bawk

    2 Value-added services: Factory tlawh te, clinical technical exchange te

  • Q Warranty chu eng nge ni?

    ANI

    1 Kum 1 chhung Warranty a awm

    2 Lifespan after-sales service a ni

  • Q Warranty leh quality chungchangah engtin nge an buaipui?

    ANI

    1 Darkar 48 chhungin chhanna pe rawh

    2 Technical solution emaw replacement/return service emaw pek

  • Q Territory humhalhna i pe em?

    ANI

    1 Thil lei zat a zirin exclusive/non-exclusive distribution rights pek

    2 Kum tin hralhna tur target tihhlawhtlin a nih veleh territory rights tihchangtlun

  • Q OEM/ODM thawhhona kalphung chu eng nge ni?

    ANI

    1 NDA (Thupuan chhuah loh thuthlung) sign .

    2 Product mamawh te nemnghet (drawings/clinical needs conversion) .

    3 Design solutions pek

    4 Sample tihchian a ni

    5 Mass siam chhuah a ni

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